Contact Us
We're here to help — reach the right team with the channels below
Whether you're binge-watching your latest obsession at 2 a.m. and spotted a playback issue, you're a creator who wants to publish the next global short-drama hit, or a partner who wants to work with us — the Shortical team reads every message. Choose the channel that fits your request, and we'll get back to you as quickly as we can.
Customer Support
Episodes won't load? Billing question? Trouble signing in? Our support team helps viewers around the clock.
Publish With Us
Writers, studios, and creators: submit your series, pilot, or script for distribution on Shortical worldwide.
License Your Face
Interested in licensing your likeness for AI-assisted productions? Our licensing team will walk you through it.
Business & Partnerships
Advertising, co-production, platform integrations, and distribution partnerships.
Press & Media
Interview requests, press kits, brand assets, and statements for journalists and creators.
Careers
Join a fast-moving team building the future of global entertainment. Send your CV and tell us your story.
Before You Write
To help us resolve your request faster, please include the following details in your message:
- Your account email address (do not include passwords or full payment card numbers);
- The device and app version you're using (for example, iPhone 15, Chrome on Windows, Android 14);
- The series title and episode number, if your question relates to specific content — for example "Room Service, Episode 14" or "Bound by Fire, Season 1";
- A short description of what happened, and what you expected to happen;
- Screenshots or screen recordings, if available.
Response Times
Our support team operates 24/7 and typically replies to viewer requests within 24 hours, and most much sooner. Business, licensing, and press inquiries are answered Monday through Friday, usually within two business days. During major series launches and holiday seasons, responses may take slightly longer — we appreciate your patience.
Frequently Asked Questions
A new episode isn't showing up. What should I do? Close and reopen the app, make sure you're connected to the internet, and pull to refresh the series page. New episodes of ongoing series are usually released daily around the globe.
Can I request a series or genre in my language? Absolutely. Our catalog spans romance, billionaire, revenge, werewolf and fantasy, suspense, and comedy — localized into more than 130 languages. Send your requests to [email protected] and tell us which title and language you want. Localization requests from viewers directly shape our subtitle roadmap.
How do I report a technical bug? Email [email protected] with your device details and a description of the issue. Screenshots help enormously.
How do studios pitch original series? Write to [email protected] with a logline, pilot script or trailer, episode count, target audience, and territory availability. Our content team reviews every qualifying submission.
Community & Social
Shortical viewers span the entire planet — from Tokyo to Lagos, São Paulo to Warsaw. Follow our official accounts for episode drops, casting news, and behind-the-scenes moments, and tag your reactions with #Shortical so the whole community can find you. For partnership inquiries through social channels, please redirect them to [email protected] so nothing gets lost.
Accessibility Requests
We're committed to making Shortical enjoyable for everyone. If you use assistive technologies and encounter barriers while browsing our catalog, watching episodes, or navigating the site, contact [email protected]. Describe the page or feature, the assistive technology you use, and the difficulty you experienced, and our team will work on a fix.
Legal Notices
For copyright complaints and DMCA notices, please use the addresses listed on our Copyright page. For privacy requests, including access, correction, or deletion of your personal data, see our Privacy Policy for the dedicated channels.